Apple Inc (NASDAQ:AAPL) responded in line with complaints regarding iPhone warnings upon battery replacements. Users have time and again criticized the company outlining that it was compelling them to purchase expensive battery replacements.
Apple has responded asserting that the warning was there as some form of a safety precaution to users. The company has discovered what happens whenever the batteries get swapped by the third-party repair shops. In those cases where the shops aren’t part of its authorized partners, the batteries give the ominous warning. The company wants users to stick to using the genuine iPhone battery. Apple confirms that there are instances where the same is witnessed even when one is using genuine Apple battery.
The warnings and the company’s spokesperson’s perspective
The microphone controller is the source of the warning. Proper configuration can only be done by the authorized technicians. He adds that failure of the iOS to detect the appropriate micro-controller normally leads to hiding of the health stats of the battery. This is the point where the warning gets displayed.
Apple’s spokesperson opines, “We take the safety of our customers very seriously and want to make sure any battery replacement is done properly. There are now over 1,800 Apple authorized service providers across the US, so our customers have even more convenient access to quality repairs.”
Apple also confirms that in the previous year, it introduced a new feature. It intended that the feature would give notifications to customers during repair exercises. That would be in those instances where the company would have issues with the verification of the newly installed batteries. Apple recommends that users visit certified technicians for the installation of genuine batteries.
Apple wants customers to recognize that it cares about their welfare. This is the reason Apple is focusing on such protective act to guard customers against poor, damaged, or used batteries. The company adds that such batteries normally result in performance or safety issues.